Last Updated: September 5, 2026

Thank you for shopping with Shresha Biotek. We are committed to processing and delivering your orders safely and on time.

This Shipping & Delivery Policy explains our shipping process, estimated delivery timelines, shipping charges, and other delivery-related information for orders placed through our website.

1. About Our Shipping

Shresha Biotek supplies medical, laboratory, hospital, dental, surgical, scientific and healthcare products to customers across India.

Orders placed through our website are processed after successful payment and order confirmation. Certain products may require additional verification, documentation, or confirmation before dispatch.

2. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment and order confirmation.

Processing time may be longer for:

• Large or bulk orders
• Customized products
• Special-order products
• Products requiring installation
• Medical or laboratory equipment
• Products requiring additional documentation
• Products that are temporarily out of stock

If additional processing time is required, we may contact you using the contact information provided with your order.

3. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

• Chennai and nearby locations: 1–3 business days
• Major cities in India: 3–7 business days
• Other locations: 5–10 business days

These are estimated timelines only and are not guaranteed delivery dates.

Delivery may take longer due to:

• Courier delays
• Weather conditions
• Transportation disruptions
• Public holidays
• Government restrictions
• Remote delivery locations
• Incorrect or incomplete address information
• Unforeseen logistical circumstances

4. Shipping Charges

Shipping charges are calculated based on factors such as:

• Product weight and dimensions
• Delivery location
• Quantity ordered
• Shipping method
• Courier charges
• Special handling requirements

The applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.

For certain heavy, bulky, fragile or specialized equipment, additional transportation charges may apply.

5. Free Shipping

Free shipping may be offered on selected products, promotional offers, or orders meeting specific conditions.

The availability and terms of free shipping may vary and will be mentioned on the relevant product page or during checkout.

6. Order Tracking

Where tracking is available, customers may receive shipping and tracking information through the email address or mobile number provided during checkout.

Customers may also contact Shresha Biotek for assistance with tracking their order.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

• Full name
• House/Building number
• Street/Area
• City
• State
• PIN code
• Contact telephone number

Shresha Biotek shall not be responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

8. Delivery Attempts

The courier partner may make multiple delivery attempts depending on their standard delivery procedures.

If the customer is unavailable or refuses to accept the shipment, the package may be returned to Shresha Biotek.

Any additional shipping or re-delivery charges resulting from such circumstances may be payable by the customer.

9. Inspection at the Time of Delivery

Customers are advised to inspect the package carefully when receiving the shipment.

If the package appears:

• Damaged
• Opened
• Tampered with
• Wet
• Crushed
• Missing parts

please notify the delivery personnel immediately, where possible.

Customers are strongly advised to take photographs or a video of the package and product before opening it, especially for expensive equipment or fragile products.

10. Damaged Products During Shipping

If a product is received damaged during transportation, please contact Shresha Biotek as soon as possible.

Customers should provide:

• Order number
• Photographs of the outer package
• Photographs of the damaged product
• Unboxing video, if available
• Description of the damage

The claim will be reviewed and handled in accordance with our Refund & Returns Policy.

11. Wrong Product or Missing Items

If you receive an incorrect product or find that an item is missing from your order, please contact us as soon as possible.

Please provide your order number and relevant photographs or videos so that we can investigate and resolve the issue.

12. Heavy, Bulky and Specialized Equipment

Certain medical, laboratory, hospital and other specialized equipment may require special transportation arrangements.

For such products:

• Delivery charges may be quoted separately.
• Delivery timelines may vary.
• Installation charges may apply.
• Site preparation may be required.
• Additional manpower or transportation charges may apply.

Customers will be informed of applicable additional charges or requirements before dispatch wherever applicable.

13. Installation and Demonstration

Some equipment may require professional installation, commissioning or demonstration.

Where installation is included with the product, the applicable terms will be communicated to the customer.

If installation is not included, additional installation charges may apply.

Customers should not attempt to install specialized equipment without following the manufacturer’s instructions or obtaining professional assistance where required.

14. Products Available on Enquiry

Some products listed on our website may be available only through Price Enquiry / Product Enquiry rather than direct online purchase.

For such products, shipping charges, delivery timelines and other commercial terms will be communicated separately after the enquiry is reviewed.

15. Delivery to Remote Locations

Delivery to remote, rural or difficult-to-access locations may require additional time and transportation charges.

In such cases, we may contact the customer before dispatch to confirm the delivery arrangements and applicable charges.

16. Delayed or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, Shresha Biotek cannot guarantee delivery dates because delivery is also dependent on third-party courier and logistics providers.

If an order is significantly delayed, please contact us so that we can check the shipment status with the relevant logistics provider.

17. Orders Returned by Courier

An order may be returned to us if:

• The delivery address is incorrect.
• The customer is unavailable after repeated delivery attempts.
• The customer refuses delivery.
• The PIN code or address is not serviceable.
• The shipment cannot be delivered for logistical reasons.

If the shipment is returned because of an incorrect address, refusal, or customer-related reason, additional shipping or re-delivery charges may apply.

Any refund, where applicable, will be processed in accordance with our Refund & Returns Policy.

18. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

Cancellation requests are subject to our Cancellation Policy and the status of the order.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

19. Delivery of Multiple Products

If an order contains multiple products, items may be shipped separately depending on:

• Product availability
• Warehouse location
• Product size
• Courier restrictions
• Supplier availability

Customers may therefore receive different products from the same order at different times.

20. Delivery Confirmation

Delivery may be considered completed when the shipment is recorded as delivered by the applicable courier or logistics provider.

Customers should retain delivery-related information, invoices and order details for future reference.

21. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Shresha Biotek

4/10, Narayanan Street,
Bharadhi Nagar, Porur,
Chennai – 600116, Tamil Nadu, India

Email: info@shreshabiotek.com
Phone: +91 82480 87694
Phone: +91 44 47914604
Phone: +91 44 22499071

For order-related enquiries, please provide your Order Number when contacting us so that we can assist you more quickly.

22. Changes to This Policy

Shresha Biotek reserves the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be posted on this page with an updated Last Updated date.