Last Updated: September 5, 2026

Welcome to Shresha Biotek. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing products from us, you agree to comply with these Terms & Conditions. Please read them carefully before using our website.

1. About Shresha Biotek

Website: https://shreshabiotek.com/

Shresha Biotek provides medical, laboratory, hospital, dental, surgical and healthcare products through its website.

2. Use of Our Website

By using this website, you agree that:

• You will provide accurate and complete information when placing an order or creating an account.
• You will use the website only for lawful purposes.
• You will not attempt to interfere with the operation or security of the website.
• You will not use another person’s account or personal information without authorization.
• You are responsible for maintaining the confidentiality of your account credentials.

We reserve the right to restrict or terminate access to the website where there is a violation of these Terms & Conditions or applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However:

• Product images may differ slightly from the actual product.
• Product specifications may change due to manufacturer updates.
• Packaging, colour, accessories or appearance may vary.
• Availability may change without prior notice.

For technical or specialized medical and laboratory equipment, customers should review the specifications carefully before placing an order.

If you require additional technical information, please contact us before purchasing.

4. Product Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that the product will always be available for immediate dispatch.

If a product becomes unavailable after an order is placed, we may contact you regarding an alternative, revised delivery timeline, or refund where applicable.

5. Prices

Product prices displayed on the website are subject to change without prior notice.

The applicable price at the time an order is successfully placed will generally apply, subject to verification of the order.

Prices may be displayed as inclusive or exclusive of applicable taxes, as indicated on the website.

6. GST and Taxes

Applicable GST and other taxes will be charged in accordance with applicable laws and the tax classification of the product.

GST rates may vary depending on the product and its applicable HSN classification.

Where applicable, GST invoices will be provided based on the information supplied by the customer.

Customers requesting a GST invoice must provide accurate billing information and GSTIN details, where applicable, before or during the order process.

7. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is subject to acceptance and confirmation by Shresha Biotek.

We reserve the right to:

• Accept or reject an order.
• Limit quantities.
• Cancel an order where necessary.
• Request additional information for order verification.
• Correct pricing or product information errors.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund & Returns Policy.

8. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS or other available communication channels.

An order confirmation does not necessarily mean that the order has been dispatched.

Dispatch confirmation may be provided separately after the order has been processed.

9. Payment

We may offer various payment methods through our website, including online payment gateways and other payment options made available from time to time.

Payments are subject to verification and authorization by the applicable payment service provider.

Shresha Biotek does not normally store complete debit card, credit card or banking credentials on its website.

If a payment is unsuccessful, the order may not be processed until successful payment is confirmed.

10. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided on the website or during the order process.

Delivery times may vary depending on:

• Product availability
• Customer location
• Courier availability
• Weather conditions
• Holidays
• Government restrictions
• Transportation delays
• Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

For complete information, please refer to our Shipping & Delivery Policy.

11. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

Shresha Biotek will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information supplied by the customer.

12. Inspection Upon Delivery

Customers are encouraged to inspect the package and product upon delivery.

For fragile, technical, medical or laboratory equipment, we strongly recommend recording an unboxing video showing the package, shipping label, packaging and product.

If the product appears damaged or incorrect, please contact us as soon as possible with photographs and supporting evidence.

13. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our Refund & Returns Policy.

Customers should review that policy before placing an order.

Certain products may not be eligible for return because of their nature, including certain medical consumables, sterile products, customized products and products that have been used or opened.

14. Order Cancellation

Customers may request cancellation of an order before dispatch.

Cancellation may not be possible after an order has been dispatched or processed for delivery.

Customized, specially ordered or manufacturer-specific products may have different cancellation conditions.

Please refer to our Cancellation and Refund policies for additional information.

15. Warranty

Certain products may be covered by a manufacturer’s warranty.

Warranty terms, duration and coverage may vary depending on the manufacturer and product.

Warranty generally does not cover damage caused by:

• Misuse
• Negligence
• Improper installation
• Unauthorized modification
• Physical damage
• Improper storage
• Failure to follow manufacturer instructions
• Normal wear and tear

Where applicable, warranty claims may be handled directly by the manufacturer or through Shresha Biotek.

16. Medical and Laboratory Products

Products sold through our website may be intended for use by qualified healthcare professionals, laboratories, hospitals, clinics, institutions or other authorized users.

Customers are responsible for ensuring that products are suitable for their intended use and that they comply with applicable laws, regulations and professional requirements.

Product information provided on our website should not be considered medical advice.

17. Products Available by Enquiry

Some products may not be available for direct online purchase and may display options such as Enquire Now, Request a Quote, Price on Request or similar wording.

For such products:

• An enquiry does not constitute a confirmed order.
• Pricing may be provided separately.
• Availability will be confirmed before order acceptance.
• Additional terms may apply to customized or institutional orders.

18. Intellectual Property

All content on this website, including:

• Logos
• Brand names
• Text
• Images
• Graphics
• Product information
• Website design
• Page layouts

is owned by or licensed to Shresha Biotek or the respective rights holders.

You may not reproduce, copy, modify, distribute or commercially exploit website content without appropriate authorization.

19. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Shipping and courier services
• Analytics services
• Hosting providers
• Communication services
• Other technical service providers

Your use of third-party services may be subject to their respective terms and privacy policies.

20. Website Availability

We make reasonable efforts to keep the website available and functioning correctly.

However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical issues
• Completely secure
• Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, upgrades or other operational reasons.

21. Limitation of Liability

To the extent permitted by applicable law, Shresha Biotek will not be responsible for indirect, incidental, consequential or unforeseeable losses arising from the use of the website or products purchased through the website.

Our liability relating to a particular product or order will, where legally permissible, be limited to the applicable amount paid for that product or order.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

22. Force Majeure

Shresha Biotek will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, transportation disruptions, government restrictions, war, civil disturbances, technical failures or other unforeseen events.

23. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

24. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services, website or applicable laws.

Updated Terms & Conditions will be published on this page with a revised Last Updated date.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or transactions made through the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

26. Contact Us

If you have questions about these Terms & Conditions, your order, a product, payment, delivery or any other matter, please contact Shresha Biotek through the contact information provided on our website.

Shresha Biotek
Website: https://shreshabiotek.com/

Please include your order number when contacting us regarding an existing order.