Last Updated: September 5, 2026

At Shresha Biotek, we are committed to providing quality medical, laboratory, hospital, dental and healthcare products. We carefully inspect and pack products before dispatch.

If you receive a damaged, defective, incorrect or incomplete product, please contact us as soon as possible so that we can assist you with the return or replacement process.

1. Eligibility for Returns

A product may be eligible for return or replacement in the following situations:

• The product received is damaged during transportation.
• The wrong product was delivered.
• The product received is defective or does not function as described.
• The product is incomplete or missing essential components.
• The product received is materially different from the product ordered.

Returns are subject to verification and approval by Shresha Biotek.

2. Return Request Period

Please contact us within 7 days of receiving the product if you wish to report a damaged, defective, incorrect or incomplete product.

For certain products, a different return period may apply as specified on the individual product page or invoice.

Requests submitted after the applicable return period may not be accepted.

3. Unboxing Video

For products that are fragile, technical, electronic, medical or laboratory equipment, we strongly recommend recording a continuous unboxing video when opening the package.

The video should clearly show:

• The unopened package
• Shipping label
• Condition of the package
• Product and accessories after opening
• Any visible damage or missing components

An unboxing video may be requested to help us verify transit damage or missing items.

4. How to Request a Return

To request a return, please contact us through the contact details provided on our website.

Please provide:

• Order number
• Customer name
• Registered email address or phone number
• Product name
• Reason for return
• Photographs of the product and packaging
• Unboxing video, where applicable

Our team will review the request and inform you whether the product is eligible for return.

5. Return Conditions

To be eligible for a return, the product should generally:

• Be unused, unless the issue is a manufacturing defect
• Be returned with its original packaging
• Include all accessories, manuals, labels and documentation supplied with the product
• Not have been damaged due to misuse, improper installation or improper handling
• Not show signs of unauthorized modification or repair

Products returned without prior approval may not be accepted.

6. Products That May Not Be Eligible for Return

For safety, hygiene and regulatory reasons, certain products may not be eligible for return once delivered, including but not limited to:

• Used medical or surgical products
• Sterile products where the packaging has been opened
• Consumables
• Personal-use healthcare products
• Products that are customized, specially ordered or configured for a customer
• Products damaged through misuse or improper handling
• Products where seals or packaging have been opened, where applicable
• Products specifically identified as non-returnable on the product page or quotation

The return eligibility of specialized medical, laboratory and healthcare products will be determined on a case-by-case basis.

7. Damaged Products

If your package appears damaged at the time of delivery, please notify the delivery personnel where possible and record the condition of the package.

Please contact Shresha Biotek promptly with photographs and supporting evidence.

We will assess the case and, where applicable, arrange a replacement or refund.

8. Wrong Product

If you receive a product different from the product ordered, please contact us within the applicable return period.

After verification, we may arrange collection of the incorrect product and dispatch the correct product or provide an appropriate refund.

9. Defective Products

If a product develops a defect, please contact us with details of the problem.

Depending on the product and manufacturer warranty, we may:

• Provide troubleshooting assistance
• Arrange inspection
• Arrange repair
• Facilitate manufacturer warranty service
• Provide a replacement where applicable
• Process a refund where a replacement or repair is not reasonably possible

Manufacturer warranty terms may apply to certain products.

10. Return Shipping Charges

If the return is due to an error on our part, such as delivery of a wrong or damaged product, Shresha Biotek may arrange or reimburse reasonable return shipping costs, subject to verification.

If a return is requested for reasons other than a product defect, damage or an error by Shresha Biotek, return shipping charges may be the responsibility of the customer, where a return is permitted.

11. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the applicable amount will be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, card issuer or payment gateway.

12. Partial Refunds

In certain circumstances, a partial refund may be provided where:

• The product has been used beyond what is reasonably necessary to identify a defect.
• Accessories or components are missing.
• The product or packaging has been damaged after delivery due to customer handling.
• The product does not meet the applicable return conditions.

Any partial refund will be determined after inspection.

13. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled before dispatch, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

Customized, specially ordered or already processed products may not be eligible for cancellation.

14. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be processed after confirmation of cancellation.

Any applicable transaction, payment gateway or other non-refundable charges will be handled according to the applicable terms.

15. Exchanges

Where applicable, an eligible defective, damaged or incorrectly supplied product may be replaced with the correct product.

Replacement availability is subject to stock availability and product-specific conditions.

16. Refunds for Offers and Discounts

If a returned order was purchased using a promotional offer, coupon, discount or other special pricing, the refund amount may be adjusted according to the applicable offer terms.

17. Inspection and Approval

All return and refund requests are subject to verification.

Shresha Biotek reserves the right to reject a return or refund request where the product does not meet the applicable return conditions or where the issue is determined to have resulted from misuse, improper installation, negligence or unauthorized modification.

18. Contact Us

For return, replacement, cancellation or refund requests, please contact Shresha Biotek using the contact information provided on our website.

Shresha Biotek
Website: https://shreshabiotek.com/

Please include your order number in all communications regarding an order.